Bring Together Your People and Processes
Dynamics 365 customer engagement apps, built on the Power Platform, are Microsoft's CRM tools designed to help manage these relationships. These applications can be used individually or combined to create powerful end-to-end connections with your customers.
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Marketing
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Customer Service
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WHY THE CRM BRANCH
A different approach to consultancy:
At The CRM Branch, we specialise in Dynamics 365 modules to elevate customer experience. Our personalised, one-on-one consultancy ensures you work with the same dedicated expert, allowing us to deeply understand your business and deliver tailored solutions. By partnering with us, you benefit from long-term relationships and expert guidance that drive engagement, growth, and improved customer interactions.
The Process
Requirements
Your journey begins with a consultation with one of our specialists, who will evaluate how a CRM implementation can most effectively address the specific needs of your organization.
24/7 Support
For future break-fix issues or minor modifications, we provide continuous CRM technical support to ensure your CRM system remains aligned with your business requirements.
Implementation
Integration - The project kicks off by developing and installing the foundational infrastructure of your CRM system.
System Optimisation
To enhance your Dynamics 365 experience, we evaluate the extent to which the CRM meets your needs and identify potential customisations with apps and add-ons to further optimise your system.
Simplifiying Technology Adoption
Navigating new technology can be daunting, but implementation doesn’t have to be.
To achieve your business goals, you need a trusted technology partner. That's why we stay with you through every step of your transformation journey, from system implementation to user adoption. We focus on long-term success, ensuring Microsoft Dynamics supports your business processes and helps you achieve your objectives. Your success is our priority.